Prossy Kayeny is a dynamic professional in two distinct fields; Human Resources and Customer Experience. She is currently a Customer Experience and Human Resource consultant with a footprint both in Kenya and Uganda. She holds a Master of Science in Human Resource Management and Development (International Development) from the University of Manchester in the United Kingdom. She is also a member of the Institute of Customer Experience Kenya.
Prossy has over 14 years of corporate experience having practised in the Human Resources space as a Learning and Development practitioner in senior positions in the telecom industry in Uganda and also practised in the Customer Experience space in both the private and public sector where she gained a deep understanding of the customer experience environment having grown through the ranks from the contact centre into senior management as Head of Customer Experience. She has had the opportunity to work in the service quality environment setting and monitoring service standards as well as reviewing and defining processes and incorporating the voice of the customer into the business and defining customer experience metrics.
Prossy is passionate about people and their growth and development both in and out of the workplace. Her experience in the corporate space working with different cultures in East, West and Southern Africa as well as the Middle East combined with her expatriate experience has empowered her to understand and thrive in culturally diverse environments.