Brenda Ninsima Mugerwa is an accomplished, dynamic training professional offering 14 years of progressive experience in training, facilitation, and curriculum design. Passionately committed to supporting clients meet their business goals and realize their full potential by challenging existing processes and beliefs creatively to improve employee engagement, motivation and retention. Currently in charge of customer experience training at one of the leading Telecommunications Companies, She has vast experience in multiple sectors such as hospitality, health, government, legal and banking.
With a solid background in customer service, she brings a wealth of experience in global business practices that can be tailored to fit in any setting with the aim of improving performance, efficiency, reducing costs, and improving overall customer satisfaction.